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Claim

Discrepancies on invoices, shipping or any broken merchandise in shipping must be immediately documented and reported, upon receipt of delivery. MTM - Medical Tronik will not be responsible for any claims after delivery has been signed as complete and in good condition.

At the time of your request, you must give us the following information so our personnel can answer your request as fast as possible.

  • Invoice number;
  • Date of purchase;
  • Product number;
  • Description;
  • Reason for exchange or return.

Please note that you must send a copy of your invoice along with the returned merchandise.

Policie regarding merchandise to be returned or exchanged

Return will not be accepted without an R.M.A. number, given exclusively by our customer service. All return must be sent prepaid and ship in its original packaging within 30 days of the purchase. A credit memo will be issued upon receipt and verification of the item. The credit will be based on the original invoice. To get your R.M.A., you must call us at 450-669-8985 or via our toll free number 1-800-361-0877. However, you can choose to complete the form at the bottom of this page.

When you'll proceed with your request, you must provide the following information to make sure our staff will be able to answer your demand, quickly as possible.

  • Invoice number;
  • Date of purchase;
  • Item number;
  • Description of the product;
  • Reason for the return or the exchange;
  • Expiry date (if applicable).

A 20% restocking fee will be charged where, neither the quality of the product nor MTM's responsibility are the issue.

Please note that you must send a copy of your invoice along with the returned merchandise.

Non-exchange products / non-returnable

All products in direct contact with skin are not returnable for hygiene reasons (pillow, splint, sling, orthotic, cream, gel, lotions, cleansing and antiseptic). Any product whose original packaging is damaged will be automatically refused. Books and videos are not returnable due to the risks incurred the copyright.

Products with an expiration date are subject to verification before being accepted (X-ray films, chemicals).

Special order products are not returnable or exchangeable.

Warranty

The warranty covering our products is the warranty offered by the manufacturer. The guarantees do not apply in cases of negligence, sabotage or abuse. MTM reserves the right to not honor the warranty for a product which has been maintenance or repair by third parties not recognized by MTM or the manufacturer.

 
 
 
190 Boul. St-Elzear Ouest, Laval (Quebec) H7L 3N3 | T: 1-450-669-8985 • 1-800-361-0877 | F: 1-450-669-9532 • 1-888-935-7001 | info@mtm.ca