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Security and Privacy

Security system

Being a company concerned by the customer's security, we make sure to offer the most secure site possible. To reach this end, our server uses the SSL (Secure Socket Layer) technology with encryption to encode an information exchange while you are surfing in our web site. This communication protocole enables to insure the authentication, confidentiality and integrity of exchanged datas. With this system, it is practically impossible to decode the datas you exchanged with us, and the confidentiality of your transactions is that way, ensured.

The security of a website can be verified in 2 ways. First, you can look for a panlock. When you double-click on it, you'll see the security certificate. You can also confirm the security of a website, if the address begins with "https". Take note that our website becomes secure, as soon as you enter a personal information in it.

Unfortunately, despite the fact that we do everything in our power to offer you the most secure site, the perfect security system does not exist. It is, therefore, important to consider that it may be possible that, the informations supplied to Medical Tronik, could be revealed without our consent. However, the internet itself and the computer software you use, may also have an impact on the security of your transactions.

If you have any questions regarding the security of your personal informations or for any other question on security levels in our web site, do not hesitate to call us at 450-669-8985 or via toll free at 1-800-361-0877 (ext. 234) or by e-mail at

Usage of "Cookies".

Our site uses "cookies", in order to memorize the informations you gave us, for accessing your account.

Confidentiality of gathered informations.

MTM - Medical Tronik uses certain personnal informations to:

  • Let you see available products for your region;
  • Improve our web site to observe the pages and products that interest you the most and, consequently, to better answer your needs;
  • Establish statistics on our web site to measure its performance;
  • Process your orders.

MTM - Medical Tronik declines any responsibility to the fact that some confidential informations could be revealed, except if caused by our negligence. All the informations gathered on our web site are kept confidential and will not be revealed to any third party, except for the Groupe MTM's members of which we are part. Only the employees of MTM - Medical Tronik have access to those informations, for the reasons mentioned above.

Privacy policies

MTM – Medical Tronik are committed to ensuring the protection and confidentiality of the personal information that you provide or that we collect when you visit our website or interact with us.  In this regard, this privacy policy (hereinafter the “Policy”) aims to inform you of the personal information that we collect as well as how this same information is used, communicated, and saved by us.

The Policy is designed to comply with applicable laws regarding the protection of personal information.

Personal Information Categories
In this Policy, “personal information” means all information about an individual that identifies that individual, directly or indirectly, that may include, but is not limited to:

  • Your contact information, such as your name, surname, mailing address, email address and telephone number;
  • Billing and financial information, such as billing address, bank account information or payment data;
  • Service-related information, such as details of services we have provided to you;
  • Identification and other background check data to open your account;
  • Marketing information and communication preferences;
  • Data on your browser’s cookies, linked to your use of our website, including your IP address, user ID, language, date and time of visit and pages viewed.  For further information on this subject, please consult our Cookie Policy.

Collection of Personal Information
We may collect personal information directly from you when you visit our website, do business with us or interact with us.

Use of Personal Information
The personal information we collect is used only for the purposes indicated at the time of collection or any other use permitted or required by applicable laws, including :

  • Service calls to our customers;
  • Sending promotions in paper format and by e-mail;
  • Customer account opening, billing and delivery information;
  • Invitation to events organized by MTM - Médical Tronik or our partners (e.g. suppliers and professional associations);
  • Manage and improve our website to provide you with a personalized experience.

Retention of Personal Information
We will retain your personal information for as long as it is necessary for the purposes for which it was collected, subject to legal and professional requirements relating to the retention of certain types of information.

We make sure you understand the purposes for which we use or disclose your personal information. Your consent may be express, implied, or provided by your authorized representative.  By using our website or by transmitting your personal information to us, you consent to this Policy and to the collection, use, disclosure and storage of your personal information in accordance with this Policy.

Except where the law provides otherwise, you can withdraw your consent to the communication or use of the information collected by contacting us using the contact details provided in the Contact us section.  In some cases, withdrawing your consent could affect the services that may be offered to you or the functionality of our website or portals.

Security Measures
We follow the standards that are generally applied and recognized for this purpose, in order to ensure the protection of personal information. We maintain physical, organizational, contractual and technological security measures to protect your information against accidental or unlawful destruction, accidental loss, modification, unauthorized disclosure or access, misuse or other unlawful form of processing of personal information in our possession. We take steps to ensure that only authorized individuals who have a need to know personal information, or whose duties reasonably require knowing it, have access to it. Third parties to whom personal information is communicated must comply with the security measures we have implemented.

Despite the measures described above, no method of transmission over the Internet, nor any means of electronic storage, is completely secure.  We therefore cannot guarantee the absolute security of your personal information.  If you have reason to believe that your personal information has been compromised, please contact our Privacy Officer immediately using the contact details provided in the Contact us section.

Links to Third Party Websites
For your convenience, our websites may provide links to third party sites or portions of their sites.  We have no control over the content or operation of these sites or the confidentiality or privacy practices of the operators of these sites.  Therefore, any personal information you submit through these sites is governed by the privacy policies of the sites in question.  It is therefore your responsibility to find out about their policies for protecting information that concerns you.

Rights concerning your Personal Information
In certain circumstances and in accordance with applicable laws, you have certain rights with respect to your personal information.  Upon written request, you have the following rights in relation to your personal information:

  • Access: you may be informed of the existence, use and disclosure of your personal information and you may have access to that personal information within a reasonable time. You can also request that your computerized information be communicated in the form of a written and intelligible transcript;
  • Rectification: you have the right to have the personal information we hold about you amended and updated if it is incomplete, out of date or inaccurate;
  • Withdraw your consent: you have the right to withdraw or modify your consent to the communication or use of your personal information at any time, subject to applicable legal and contractual restrictions;
  • De-indexing: you have the right to ask us to stop disseminating your personal information and to de-index any link attached to your name which gives access to this information if this dissemination contravenes the law or a court order.

You have the right to file a complaint with the Commission d’accès à l’information, subject to the conditions provided for by applicable law.

Contact us
For any questions, concerns about this Policy or about the protection of your personal information, to exercise your rights or to file a complaint, please contact our Privacy Officer by email at, by phone at 450-669-8985 #234 or by mail to the following contact details:

MTM – Médical Tronik
A/S Eric Bérubé
190 Boul. St-Elzéar O.
Laval, Québec, H7L 3N3

Please provide sufficient detail in any correspondence you send to us to enable us to identify what information you wish to access or correct, if applicable.  We recommend that you secure your emails.  Please note that we may ask you to verify your identity before responding to your request.

We reserve the right to modify this Policy at any time. Any changes to the Policy will become effective when we post the revised version on our website.  By continuing to interact with us after the revised version of the Policy is published, you accept the changes made.  We therefore invite you to read this Policy regularly in order to remain informed of the way in which we process your personal information.  The date at the bottom of the Policy indicates when it was last revised.

Why must the password contains special characters?

Being concerned with our customer's information security with technologies that are constantly changing (with the hackers persistent), password must contain at least 8 characters including:

  • 1 capital letter,
  • 1 lower case,
  • 1 number
  • and Minimum 8 characters

Please take note that, however, the character's order doesn't matter.

What should I do if I forgot my password?

You can use the link "Forgot my password?" in the connection screen. You will then, have to give your e-mail address, and you will receive your password by e-mail. You can also call our customer service at 450-669-8985 or via toll free at 1-800-361-0877.

Can I change my password or other informations in my account?

Yes. To modify an information in your account, you must first connect yourself in. When You're in, click on the link "Profile" to get access to your file and then make the modifications. It is also possible to make those modifications by calling our customer service at 450-669-8985 or via toll free at 1-800-361-0877.

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customer services : 450-669-8985 or 1-800-361-0877

SSL Certificat


190 St-Elzear West Blvd., Laval (Québec)  H7L 3N3 | T: 450 669-8985 • 1 800 361-0877 | F: 450 669-9532 • 1 888 935-7001 |
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