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Can I change my password or other informations in my account?

Yes. To modify an information in your account, you must first connect yourself in. When You're in, click on the link "Profile" to get access to your file and then make the modifications. It is also possible to make those modifications by calling our customer service at 450-669-8985 or via toll free at 1-800-361-0877.

Confidentiality of gathered informations.

MTM - Medical Tronik uses certain personnal informations to:

  • Let you see available products for your region;
  • Improve our web site to observe the pages and products that interest you the most and, consequently, to better answer your needs;
  • Establish statistics on our web site to measure its performance;
  • Process your orders.

MTM - Medical Tronik declines any responsibility to the fact that some confidential informations could be revealed, except if caused by our negligence. All the informations gathered on our web site are kept confidential and will not be revealed to any third party, except for the Groupe MTM's members of which we are part. Only the employees of MTM - Medical Tronik have access to those informations, for the reasons mentioned above.

Security system

Being a company concerned by the customer's security, we make sure to offer the most secure site possible. To reach this end, our server uses the SSL (Secure Socket Layer) technology with 128 bits encryption to encode an information exchange while you are surfing in our web site. This communication protocole enables to insure the authentication, confidentiality and integrity of exchanged datas. With this system, it is practically impossible to decode the datas you exchanged with us, and the confidentiality of your transactions is that way, ensured.

The security of a website can be verified in 2 ways. First, you can look for a panlock. When you double-click on it, you'll see the security certificate. You can also confirm the security of a website, if the address begins with "https". Take note that our website becomes secure, as soon as you enter a personal information in it.

Unfortunately, despite the fact that we do everything in our power to offer you the most secure site, the perfect security system does not exist. It is, therefore, important to consider that it may be possible that, the informations supplied to Medical Tronik, could be revealed without our consent. However, the internet itself and the computer software you use, may also have an impact on the security of your transactions.

If you have any questions regarding the security of your personal informations or for any other question on security levels in our web site, do not hesitate to call us at 450-669-8985 or via toll free at 1-800-361-0877 (ext. 234) or by e-mail at info@medicaltronik.ca.

Usage of "Cookies".

Our site uses "cookies", in order to memorize the informations you gave us, for accessing your account.

What should I do if I forgot my password?

You can use the link "Forgot my password?" in the connection screen. You will then, have to give your e-mail address, and you will receive your password by e-mail. You can also call our customer service at 450-669-8985 or via toll free at 1-800-361-0877.

Why must the password contains special characters?

Being concerned with our customer's information security with technologies that are constantly changing (with the hackers persistent), password must contain at least 8 characters including:

  • 1 lower case letter.
  • 1 upper case letter.
  • 1 number.
  • 1 special character.

Please take note that, however, the character's order doesn't matter.
 

 
 
 
190 Boul. St-Elzear Ouest, Laval (Quebec) H7L 3N3 | T: 1-450-669-8985 • 1-800-361-0877 | F: 1-450-669-9532 • 1-888-935-7001 | info@mtm.ca