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Shopping with/without account

It is possible for you to place an order without opening an account. However, you will have to provide us with some informations so we can proceed toward invoice and delivery.

When your order is sent, you will receive an e-mail containing reference information to use if you want to follow up your order and/or make modifications to your file.

Price

All prices are in Canadian dollar. Taxes in effect are not included. Freight charges may apply. Prices are subject to change without notice, except for orders in process.

If you choose products without price (N/D), you will receive an e-mail asking you to accept or not the price which our staff will have confirmed to you. If you accept, we will proceed to the order. If you refuse the confirmed price, item will not be invoiced to you.

Minimum of purchase

Canada: Minimum of purchase is 25$ (Taxes and shipping not included).
Outside of Canada: Minimum of purchase is 200$ (Shipping not included).

Please note that a handling fee of 6.95$ will be charged for all orders less than 50$ placed on site.

Stock availability

MTM - Medical tronik do not guarantee in any case the availability of the merchandise shown in our web site, since it is updated twice a day. It is possible that the quantity displayed differs from our physical inventory. In the case where the product chosen in your order is not available, we will let you know (either by phone or e-mail) upon receipt of your order.

Items temporarily out of stock will be delivered upon receipt at our warehouse and at no cost on the Canadian territory.

International orders will be shipped only when they are complete.

For some specific case, we will proceed with a drop shipment from the manufacturer.

Shipping and Freight

All orders including available products received before 12:00 pm (Eastern Time), Monday to Friday, will be sent the same day, excluding exceptional cases.

We ship anywhere in Canada within 1 to 10 days depend of the area. The international delivery is ship within 3 to 15 days, depend of the area. Your location and the weather can affect the delivery time. We are not responsible for delays related to the service offered by the carriers rules.

No delivery can and will be made to a post office or UPS Store.

Deliveries are made Monday through Friday from 8:00am to 5:00pm. A minimum of 4 hours of availability is required. The package won't be left at the door, somebody needs to be present to receive it. After two delivery attempts, the package will be returned to our warehouse. Shipping fees are not refundable.

In case of dammage or missing parcel, please contact us in a maximum of 72 hours time period.

Province of Quebec:
Shipping fee is 16.00$ for all orders lower than 75 lb. We offer free shipping for orders of more than 300$ before taxes. An additional fee of 2.50$ will be charged for every additional 25lb, up to 150lb. (for orders containing heavy or oversized items).
These rates exclude tables and equipment.
Additional fees may be applied for customers located in a low population density area, residential addresses or those with limited opening hours, limiting delivery options.
 
Province of Ontario:
Shipping fee is 17.00$ for all order lower than 75 lb. We offer free shipping with orders of more than 400$ before taxes. An additional fee of 2.50$ will be charged for every additional 25lb, up to 150lb. (for orders containing heavy or oversized items).
These rates exclude tables and equipment.
Additional fees may be applied for customers located in a low population density area, residential addresses or those with limited opening hours, limiting delivery options.
 
Other Provinces of Canada:
An evaluation is required for all shipments outside or the provinces of Quebec and Ontario.

Taxes

GST (5.0%):    (For Alberta, Prince Edouard Island, Manitoba, Nunavut, Quebec, Saskatchewan and Northwest Territory only)
      
PST (9.975%):    (For Quebec residents only)
      
HST (12.0%):    (For British-Columbia residents only)
      
HST (13.0%):    (For Ontario, Nova-Scotia, New-Brunswick, New-Foundland and Labrador only)

Payment mode

Our website offers the following payment options: Visa, MasterCard and net 30 days for accounts with approved credit.

Note that a wire transfer may be required according to geographical regions and the amount of the total transaction.

We are matching our competitor's prices...

If you find the same product at a lower price at one of our Canadian competitor, we are committing to match that price.
Wither it'd be online, at the store, in print, through a quote, the prices of our competitors will be matched simply upon one of our staff member receiving proof of our competitor's prices.

Terms and conditions:
The price used to establish the comparison must be issued by a competitor possessing a street address in Canada.
The advertised price must be in Canadian dollars.
The price comparison must be proven either in written form or on a mobile, to a member of our staff when placing the order and must feature the price in effect at the time of your request. You must mention the price match policy upon placing the order, if not the prices will not be matched subsequently. If you are placing your order online you must send us a note to that effect by using the "Message" section to allow our staff to take the reference into consideration.
Taxes, customs and shipping are excluded from the price match policy and will be added separately.
The policy applies to prices online, at the store, in prints or on quote by a member of our staff.
The article in comparison must be identical. It has to be of the same exact brand and model.
The price match policy does not apply to refurbished or damaged merchandise or to demonstrators.
Limited quantities are excluded as are group offers.
In concordance with our distribution agreements some products cannot be sold outside the province of Quebec, hereby limiting this policy.
The present conditions are subject to change without notice. If you are not completely satisfied, you may get in touch with us at 1-800-361-0877.

 
 
 
190 Boul. St-Elzear Ouest, Laval (Quebec) H7L 3N3 | T: 1-450-669-8985 • 1-800-361-0877 | F: 1-450-669-9532 • 1-888-935-7001 | info@mtm.ca